All UK and Worldwide shipping may experience some delays and postage times may be longer than described below
Royal Mail Standard Delivery £2.95 for orders £15 and over (postage is £1.50 for orders under £15)
Special Delivery option is currently not available during April/May 2020
Special Delivery: £7.50 Next working day (Orders must be received before 11.00 am so we can give to our UK courier DPD)
Special Delivery orders placed on Friday (before 11.00am) will be delivered on Monday (unless you email us to pay the extra for a Saturday delivery) Special Delivery orders placed after 11.00 on Friday will be posted on Monday for Tuesday delivery
EUROPE AND USA /REST OF WORLD SHIPPING
We ship worldwide with DHL Express, for the fastest & most reliable service.
Europe – Royal Mail International Standard (under 2 kilos) (3-8 days) £14.00
Europe – DHL Express (3-6 days) £25.00.
USA & Canada DHL Express (3-6 days) £25.00
Worldwide – DHL Express (3-6 days) £30.00.
We do reserve the right to charge additional postage to your order once completed if postage costs to us are likely to be significantly higher than the amount charged to the purchaser. You are of course allowed to cancel your order if you decide that the extra postage is too much.
Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don’t receive this, please check your spam folder.
Exchanges / Refunds will be given up to 14 days from when your fabric/pattern was received
For more help please contact: firstname.lastname@example.org or call us between 9.30 and 4.30pm Tel + 44 (0) 1892 731087
Returns must be sent back within 14 days and in perfect original sale condition.
At Dragonfly Fabrics we happy to refund all UK posted purchases as long as they are in their original condition.
For European and USA/Rest of World will refund /replace any product which is faulty
Recycled Biodegradable Mailing Bags
We now post all orders (where possible) using non-plastic sugar cane bags or cardboard
To minimise waste and plastic we may also re-use packaging we receive our stock in.