All UK and Worldwide shipping may experience some delays and postage times may be longer than described below
Postage for orders under £20 is £1.85
Royal Mail Standard Delivery £2.95 for orders over £20 (and under £60)
Free Postage for all orders over £60.00
Next day delivery option is currently not available though you can choose to have your order sent via courier for £7.50
Please email us if your order is urgent/sewing class date and we will do our best to meet that date
EUROPE AND USA /REST OF WORLD SHIPPING
As of 1st January 2021, EU customers placing orders over €22 may be taxed at the border and may incur a customs handling fee in the receiving country. Orders over €150 may also incur customs duties. These charges are the responsibility of the customer. The levels and thresholds vary from country to country – please contact the customs office in your country if you’d like to know more.
We ship worldwide with DHL Express, for the fastest & most reliable service.
Europe – Royal Mail International Standard (under 2 kilos) (3-8 days) £14
Europe – DHL Express (3-6 days) £25
USA & Canada DHL Express (3-6 days) £25.00
Worldwide – DHL Express (3-6 days) £30.00.
We do reserve the right to charge additional postage to your order once completed if postage costs to us are likely to be significantly higher than the amount charged to the purchaser. You are of course allowed to cancel your order if you decide that the extra postage is too much.
Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don’t receive this, please check your spam folder.
Exchanges / Refunds will be given up to 14 days from when your fabric/pattern was received
For more help please contact: [email protected] or call us between 9.30 and 4.30pm Tel + 44 (0) 1892 731087
Returns must be sent back within 14 days and in perfect original sale condition.
At Dragonfly Fabrics we happy to refund all UK posted purchases as long as they are in their original condition.
For European and USA/Rest of World will refund /replace any product which is faulty
Recycled Biodegradable Mailing Bags
We now post all orders (where possible) using non-plastic sugar cane bags or cardboard
To minimise waste and plastic we may also re-use packaging we receive our stock in.