Dragonfly Fabrics - Designer Dressmaking Fabrics
View Full Menu

 

Shipping & Delivery

We aim to send out your order within 48 hours

First Class Royal Mail  £2.80 for orders £15 and over (postage is £1.50 for orders under £15)

Special Delivery:
   £7.50 Next working day (UK only, Orders must be received before 11.00 am)

Europe:  £12.50      (5-10 working days, difference refunded if lower postage price)

International:  £25.00      (7-20 working days)

Special Delivery orders placed before 11.00 on Friday will be delivered on Monday (unless you email us to pay the difference for a Saturday delivery ) 

Any Special Delivery orders placed after 11.00 on Friday will be posted on Monday for Tuesday delivery

(Please note that not all Royal Mail international orders can be tracked due to the nature of postal services in different countries. In the unlikely event that your goods are not delivered, Dragonfly Fabrics cannot be held liable)


Customer Service

We hope you enjoy our fabrics and that you are happy with your purchase.

If there are any problems or questions, please email us so that we can answer your queries.

Occasionally we do not have the required stock to fulfil your order and if this is the case we will contact you as soon as possible to offer you the choice of a full refund, an alternative product of equal value, or where possible, the item will be ordered in for you. 

Please contact us via email at sales@dragonflyfabrics.com


Ordering and payments

Once you have selected your goods, you will proceed to the checkout from where you will be asked to checkout as a guest or to register in order to pass through checkout more quickly on future occasions. We ask for your details at this stage so that we can notify you as soon as possible if, for any reason, we are unable to fulfil your order, or part order or process your payment. We will never give your details to any other party. The payment process is entirely secure. Dragonfly Fabrics cannot view your Credit/Debit Card Information, because Paypal is used as your payment channel.

Upon making the payment using Paypal you will receive confirmation by email upon placement of your order and your goods will be dispatched shortly afterwards.

Payment can also be made by over the phone with your debit/visa card or by cheque or BACS, please email us for details.

All prices include VAT

You do not need to have a Paypal account to pay via Paypal.


Returns

It's important to us that you are completely satisfied with your purchase. If you're not happy for any reason please let us know via email: simon@dragonflyfabrics.co.uk

Our general return guidelines are as follows:

  • You can return a purchase for up to 14 days for a full refund including postage. All items must be in their original state.
  • Please retain your proof of postage as this lists your Track and Trace reference. 


Product Description and Prices

We have taken every care to ensure that the description, prices and dimensions of products available on this website are correct. We have also endeavoured to accurately reproduce as best as we can the colour of the products in our images however please be aware that most computer monitors will vary in their reproduction of colour .